If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out. We can only do this in the first minutes after the order is placed, so the ability to make changes is not guaranteed.
email firstname.lastname@example.org, including: Your order reference details of the change, like new address or the items you want to change. Type “Order Change” or “Order Cancel” in the subject line.
WHAT DO I DO IF THERE IS AN ERROR IN MY ORDER?
If you find an error in your order after it’s been delivered, please contact Customer Service at email@example.com. We will quickly resolve whatever is wrong.
WHEN WILL MY ORDER SHIP?
If your order is placed before 1pm PST it generally ships the same business day or the next, and tracking should be active by the following business day.
All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.
If we are unable to ship your order for any reason, we will notify you are soon as we are aware.
WHAT SHIPPING CARRIER DOES WANTED WORLD WIDE USE?
we ship most packages via UPS and USPS, although we may change these at any time. If you are unable to receive delivery from either one of these carriers, please contact us at firstname.lastname@example.org